Frequently Asked Questions

Booking is simple. You can contact us by phone, email, or complete our online booking form. Once your booking is confirmed, you will receive all relevant trip details and confirmation.

We provide premium chauffeur services throughout Melbourne and across Australia. Our services include airport transfers, wedding transportation, winery tours, corporate travel, and special event transfers.

Yes. We offer reliable airport transfers to and from major airports across Australia. Whether you’re travelling within Victoria or interstate, we can arrange professional chauffeur transportation to suit your schedule.

Our fleet includes luxury sedans, executive SUVs, premium people movers, and spacious vans. We can accommodate individual travellers, families, corporate clients, and larger groups.

Yes. All of our chauffeurs are experienced professionals who are committed to providing safe, punctual, courteous, and discreet service.

You can contact our team by phone, email us booking@prolimo.com.au or through our online booking form. We are always happy to assist with enquiries, quotations, and booking requests.

AIRPORT MEETING POINTS

Pro Limo monitors all arriving flights in real time to ensure that scheduled pick-up times are automatically adjusted according to actual landing times. Upon the aircraft’s arrival, passengers will receive an automated SMS containing the chauffeur’s live GPS location, together with integrated chat and call functions to facilitate direct communication.

SYDNEY

  • Domestic Arrivals: Chauffeurs will meet passengers at the designated limousine pick-up kerbside area.
  • International Arrivals: Chauffeurs will wait inside the arrival hall displaying a sign with the passenger’s name.

MELBOURNE

  • Domestic Arrivals: the chauffeur will meet passengers at the bottom of the escalators after exiting the security area, or alternatively, in the arrival hall displaying a sign with the passenger’s name.
  • International Arrivals: the chauffeur will be waiting in the arrival hall displaying a name sign.
  • Note: for minibus services, in accordance with Melbourne Airport regulations, vehicles with ten (10) or more seats must use the designated “Group & Charters” zones located on the ground levels. For Terminals T1, T2, and T3, the zone is positioned in front of Terminal 2. For Terminal T4, the zone is located on the ground level of the transport hub. Chauffeurs will ensure passengers are dropped off and collected at these designated areas in compliance with airport requirements.

BRISBANE

  • Domestic Arrivals: Chauffeurs will wait near the baggage carousels displaying a sign with the passenger’s name.
  • International Arrivals: Chauffeurs will wait inside the arrival hall displaying a name sign.

ADELAIDE

For both domestic and international arrivals, chauffeurs will wait inside the arrival hall displaying a name sign.

PERTH

For both domestic and international arrivals, chauffeurs will wait inside the arrival hall displaying a name sign.