Since 6 October 2026, picking someone up from Terminals 1, 2 or 3 works differently. Here is what changed at the new T123 Transport Hub, and why a pre-booked chauffeur avoids the clock.
Airport update • Written October 2026 • 6 min read
From 6 October 2026, free pick-up and drop-off for Melbourne Airport Terminals 1, 2 and 3 moved to the new T123 Transport Hub, reached from the Tullamarine Freeway via Exit 19, Naarm Way. Pick-up is at the rear of Level 2 and is free for five minutes; drop-off is on Level 3 and is free for one minute. If your traveller is not ready, Melbourne Airport asks drivers to wait in the free Wait Zone on Mercer Drive rather than circle. A pre-booked chauffeur works differently: your driver meets you inside the terminal.
Qantas Domestic, International and Virgin Australia pick-ups and drop-offs now use the T123 Transport Hub.
Five minutes to pick up on Level 2, one minute to drop off on Level 3.
Jetstar, Rex and Link flights still use the T4 Transport Hub.
Melbourne Airport opened new free pick-up and drop-off zones in the T123 Transport Hub for Terminal 1 (Qantas Domestic), Terminal 2 (International) and Terminal 3 (Virgin Australia). The airport says the move frees up space so the International Terminal can grow.
The hub has its own exit from the Tullamarine Freeway: Exit 19, Naarm Way. It works much like the existing T4 Transport Hub used by Jetstar and Rex, but on a larger scale.
According to Melbourne Airport, there are no changes to the T123 Car Park, car rental return, buses, shuttles, coaches, or pick-up for taxis, Uber and other rideshare.
It is a tidy system, but the timing is tight. International arrivals can take a long time to clear immigration and collect bags, and five minutes goes quickly if your traveller is still on the walkway.
Melbourne Airport’s guidance for chauffeurs and hire cars is simple: they are pre-arranged, the fare is agreed in advance, and drivers meet passengers at the chauffeur and hire-car meeting points inside the airport. There are no chauffeur service desks at the airport, so you book before you fly.
That changes the experience. Instead of watching a five-minute clock in a pick-up lane, your chauffeur:
Melbourne Airport also warns travellers not to accept rides from unsolicited taxi or chauffeur drivers. A booked chauffeur, with your name and flight details, removes any doubt.
The new hub serves three of Melbourne Airport’s four terminals, so it helps to know where you are going before you leave home.
Check your booking or airline app for the terminal, especially if you are flying a codeshare or connecting flight.
After an international flight, passengers still need to clear immigration, collect bags and pass through biosecurity before they reach the arrivals hall. That can take a while, especially when several long-haul flights land together in the morning.
For a friend or family member doing the pick-up, that usually means time in the Mercer Drive Wait Zone before heading to the five-minute pick-up zone. With a chauffeur, the waiting is part of the service: your driver monitors the flight, watches for your arrival and meets you inside, so there is no need to coordinate a kerbside handover after a long journey.
With only one minute free at the Level 3 drop-off, departures are where planning pays off. Have bags ready to lift out, passports in hand and goodbyes done in the car.
If you are travelling with a family, a lot of luggage or a group, a chauffeur in a Mercedes-Benz V-Class or SUV makes the drop-off quick and calm — your chauffeur handles the bags while you check you have everything.
Flying Jetstar, Rex or Link? Those flights use Terminal 4, and the T4 Transport Hub pick-up and drop-off has not changed.
To book a transfer, tell us your flight number, the number of passengers, your luggage and where you are going. We monitor the flight and confirm the meeting arrangements before you land.
You can book on our Melbourne Airport transfers page, online through Book Now or by calling +61 418 668 868. Travelling from the eastern suburbs? Our Doncaster chauffeur service covers Doncaster, Templestowe and Manningham. For more detail on terminals and meeting points, read our Melbourne Airport transfer guide.
Our airport pickup was completely stress-free. The driver was waiting, helped with luggage and made the ride feel effortless.
For Terminals 1, 2 and 3, free pick-up is at the rear of Level 2 of the T123 Transport Hub, reached via Exit 19, Naarm Way, off the Tullamarine Freeway.
Five minutes in the pick-up zone and one minute in the drop-off zone on Level 3. The Mercer Drive Wait Zone is free for up to 60 minutes.
No. Jetstar, Rex and Link flights still use the T4 Transport Hub, and its pick-up and drop-off are unchanged.
Pre-booked chauffeurs and hire cars meet passengers at the chauffeur and hire-car meeting points inside the airport. Your chauffeur confirms the exact meeting point before you land.
Melbourne Airport says taxi, Uber and rideshare pick-up is not changing.
Melbourne Airport may update arrangements as the new hub settles in. These official pages are the best source before you travel.
Send Pro Limo your flight number, passengers, luggage and destination. Your chauffeur tracks the flight and meets you on arrival.
